About your complaint
Sorry, we are unable to accept your complaint
As in line with Learning Community Trust policy, we can only accept complaints, once the complainant has read the policy.
Sorry, we are unable to accept your complaint
As in line with Learning Community Trust policy, we can only accept complaints at this stage, after they have been raised in the pervious stage. Please see our complaints policy, for more information regarding raising concerns and complaints, and the escalation process.
Sorry, we cannot accept complaints about admissions to our academies through our complaints process
Concerns about admissions should be handled through the appeals process or via the local
authority.
Sorry, we cannot accept safeguarding concerns through our complaints process
Complaints about child protection matters are
handled under the Safeguarding Policy and in
accordance with statutory guidance. For urgent
concerns, contact the academy or Trust DSLs;
you could also contact the local authority
designated officer (LADO).
Sorry, we cannot accept complaints regarding statutory assessment on SEN through our complaints process
Complaints regarding the statutory assessment of a child’s special educational needs should be
directed to the relevant local authority, unless
this directly relates to the academy’s
contribution to the assessment e.g. the
academy did not provide information in the time
frame, in which case the complaint can be made
via this policy.
Sorry, we cannot accept complaints suspensions and exclusions through our complaints process
Further information about raising concerns if
your child has been suspended or excluded can
be found in the letter notifying you of the event.
Sorry, we cannot accept concerns about whistleblowing through our complaints process
This is covered in the LCT Whistleblowing
Policy.
Sorry, we cannot accept employee grievances through our complaints process
Complaints from employees will be dealt with under
the LCT grievance procedures.
Sorry, we cannot accept complaints about other providers complaints process
Providers should have their own complaints
procedure to deal with complaints about their
service. However, if this relates to a
Safeguarding matter, the academy/Trust DSL
should also be informed at the same time as the
provider.
Sorry, we cannot accept complaints about withdrawal from curriculum complaints process
Parents and carers can withdraw their child from
any aspect of RE including the daily act of
collective worship. They do not have to explain
why. If parents or carers are not satisfied with
the handling of their request to withdraw their
child from RE including the daily act of collective
worship, they can raise a complaint through the
complaints policy.
The right of withdrawal does not apply to other
areas of the curriculum where religious matters
may be raised or arise.
Sorry, we cannot accept complaints in relation to issues in relation to pupil attendance
These requests are entirely at the Principal’s
discretion and therefore do not come under the
remit of the complaints policy.
Sorry, we cannot accept complaints in relation to issues in relation to data protection and subject access requests
Please following the guidance within the data protection or freedom of information policy, in relation to how to raise complaints or to request information.
About you
About the pupil
Your complaint
Please give brief details of your concern and which member of staff is able to resolve this for you.
Please give details of your complaint.
Please note: If this complaint dose not cover the same concerns as your informal concern, we reserve the right to move this stage 1 informal complaint to the informal concerns stage of the process
Please give details of your complaint.
Please note: If this complaint dose not cover the same concerns as your stage 1 complaint, we reserve the right to move this stage 2 complaint to the stage 1 of the process
Please give details of your complaint and why you were not happy with the stage 2 outcome.
Please give details of your complaint and why you were not happy with the stage 3 appeal. Please be aware that the stage 4 panel will only consider if the process and policies have been correctly followed.
Please note: Under no circumstances should photographs of any pupils should be uploaded to this form. Also, please ensure you have permission to share any documents which you attach.
Declaration
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Please note standard opening and closing information will be automatically added to this to top and tail the letter.